aeris Health Inc. 30-Day Money Back Guarantee

  • This 30-Day Money Back Guarantee policy only applies to purchases made directly from aerishealth.com. Purchases made through an Authorized Reseller must be returned to retailer/reseller where aeris product was purchased for any refund and will be subject to retailer’s return policy.
  • You must contact aeris Health’s customer service team to receive a Return Authorization number (RA number).
    • Phone: (888) 982-9641
    • Email: support@aeris.io
  • You must return the product in original packaging with all the included parts (e.g., filters, power cord, pre-filters screens, sleeves, etc.). Returns will be inspected upon arrival at our return facility. Aeris Health, Inc, reserves the right to reduce up to 20% of refund amount for missing parts and accessories and/or evidence of wear and abuse upon inspection.
  • Customer is responsible for the return shipping freight cost with insurance to Aeris Health.
  • The 30-day time period begins on the purchase date of your aeris product (invoice date).
  • Any issues with your aeris product on initial use, please report to aeris Health immediately.

    Exclusions: The following items are not covered by this 30-day Money Back Guarantee:

    • Replacement filters
    • aeris products purchases for use in healthcare or medical settings
    • aeris products with signs and traces of wear/abuse on the product housing, filters, electronic parts, such as scratches or damages, systems emitting odors, tampered electronic components, etc.
    • Discounted and certified refurbished products.
    • aeris Health will not offer refunds outside this 30-day return policy
  • Please allow 7-14 business days to process your refund.

    Do Not Open the box and contact aeris Customer Service when:

    • Product/s received have shipping damage.
    • Product/s received is incorrect.

Any issues with your aeris product outside the 30 days return window will be handled under our 2-Year Limited Warranty policy. For details, please read the product manual or our online warranty policy.

2 Year Limited Warranty

aeris Health, Inc. warrants that our air purifier’s main components are free from defects and workmanship for two (2) years from the date of purchase. aeris Health, Inc. product owners are expected to only use the product for its intended purpose and only use aeris Health, Inc. replacement filters, otherwise, this warranty is voided.

Products with manufacturing defects purchased within 30 days will be replaced by aeris Health Inc. at no charge (inclusive of shipping). After 30 days, our sole obligation and liability will be limited to repairing the defective part or replacing the defective product. Replacement will not be shipped prior to receipt and evaluation of original product under warranty. At our sole discretion, warranty replacement products may be certified refurbished items in like-new condition.

This Limited Warranty only covers normal residential and commercial use and does not cover replacement filters. Aeris products purchased beyond two years (out of warranty) may still avail our repair services, however, product owners will be responsible for all parts, labor, and shipping costs.

To obtain warranty or out of warranty service, please contact us: Phone (888) 982-9641, Email: support@aeris.io or Chat: www.aerishealth.com for further assistance. Please be ready to provide your proof of purchase.

This Limited Warranty only applies to:

  • Original purchaser/owner. A receipt as proof of purchase is required for all warranty claims.
  • Aeris product is operated using the correct voltage capacity outlets specified for the product.
  • Aeris product has not been tampered, mishandled, abused or unauthorized technical modifications made to the product.
  • Water damages are not covered under the aeris warranty program.

This limited warranty supersedes all previous aeris Health warranty statements or other marketing materials.

Limitation of Liability and Remedies

This Limited Warranty is provided by aeris Health, Inc.

AERIS HEALTH INC DISCLAIMS ANY EXPRESS WARRANTY NOT PROVIDED HEREIN AND ANY IMPLIED WARRANTY, GUARANTEE OR REPRESENTATIONS AS TO THE SUITABILITY FOR ANY PARTICULAR PURPOSE, PERFORMANCE, QUALITY AND ABSENCE OF HIDDEN DEFECTS, AND ANY REMEDY FOR BREACH OF CONTRACT, WHICH BUT FOR THIS PROVISION, MIGHT ARISE BY IMPLICATION, OPERATION OF LAW, CUSTOM OF TRADE OR COURSE OF DEALING, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EXCEPT AS PROVIDED IN THIS AGREEMENT, AERIS HEALTH, INC. FURTHER DISCLAIMS ANY RESPONSIBILITY FOR LOSSES, EXPENSES, INCONVENIENCES, SPECIAL, INDIRECT, SECONDARY OR CONSEQUENTIAL DAMAGES ARISING FROM OWNERSHIP OR USE OF THE PRODUCTS.

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Your rate will be 0% APR or 10–30% APR based on credit, and is subject to an eligibility check. For example, a $1000 purchase might cost $90.36/mo over 12 months at 15% APR.  Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.

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How Tax is calculated

The amount of tax charged on your order depends on many factors including the following:

 

  • The identity of the seller
  • The type of item or service purchased
  • The time and location of fulfillment

 

The shipment or delivery address of your order
These factors can change between the time you place an order and when your shipment is complete. As a result, the tax calculated on your order may change. We display an “Estimated Tax” to be collected at Check Out when confirming an order. The amounts displayed as estimated tax may then be updated later when your order is finalized and completed.

 

The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to another state. Moreover, the tax rates applied to your order may also be different for a variety of reasons, such as a shipment to a residential home versus a business address. Also, the total selling price of an item will generally include item-level shipping and handling charges, item level discounts, and gift wrapping charges. If applied at an order level, these charges, may be allocated to the individual items in an order.

 

If you are ordering from aeris and shipping to a country outside of the US, you may be charged the applicable country tax rate.

 
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